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If you are not receiving messages from a Myriota device that has been placed outside, please follow the list below to troubleshoot.
Troubleshooting Step | Related Documentation |
---|---|
Was the correct battery type was used, and the best practice guidelines were followed prior to deployment | Battery Guidance |
Does the device has a clear view of the sky in all directions | |
Is the Destination properly configured, and has the device has the Destination assigned? |
This can be confirmed using message injection |
Is the antenna securely connected? |
|
Is the firmware correctly programmed and running? |
Review the module log for new entries |
Has the device been accidently built for Lab Mode? |
Lab Mode |
If you are still having trouble, please contact Support for further assistance.